FAQ

Answers to common questions about ordering authentic fragrance samples and travel sizes from Note Lova.

Are your fragrances authentic?

Yes. We source genuine retail fragrances and independently decant them into premium glass atomisers. Note Lova is not affiliated with or endorsed by the fragrance brands shown on this website.

What will I receive?

You will receive the selected volume in a Note Lova-labelled glass atomiser, not the manufacturer’s original retail bottle unless the product page explicitly says otherwise.

How long does dispatch take?

Travel-size fragrances are prepared to order. Please allow up to 10 days for processing, followed by the delivery estimate shown at checkout. Tracking is emailed after dispatch.

Where do you deliver?

We currently deliver within the United Kingdom using Royal Mail services.

Can I return my order?

Your statutory rights are not affected. Please read our Refund policy for eligibility, damaged or incorrect items, cancellations and refund times.

Can I change or cancel an order?

Email us as soon as possible. We can only change or cancel an order before preparation begins.

How should I test a fragrance?

Patch-test first, avoid eyes and broken skin, and stop use if irritation occurs. Keep fragrance away from heat, direct sunlight, children and pets.

How can I contact you?

Email support@notelova.co.uk or use our contact page. Please include your order number where relevant.