Shipping policy

Last Updated: 22 April 2026

We provide delivery exclusively across the United Kingdom. All shipments are handled by Royal Mail, ensuring high reliability and the ability to track your orders at every step.

Order Processing Time: Up to 10 Days

Order processing time is within 10 days. Please note that our travel-size perfumes are meticulously custom-prepared for each individual order. This careful preparation requires additional time to guarantee the highest quality, freshness, and stringent hygiene standards. We greatly appreciate your patience and understanding!

Delivery Across the UK

Once your order has been processed and prepared, Royal Mail offers several address delivery options, each with specific delivery times and costs:

Delivery Type	Estimated Delivery Time	Cost
Royal Mail Standard	3–5 working days	£5.50
Royal Mail Express	1–3 working days	£8.50

Please Note: Prices may vary depending on the weight and size of the packages. For larger or heavier orders, shipping costs may be approximately £7.00 or higher, based on the total order volume and weight calculated at checkout.

Tracking Your Orders

All shipments include a tracking number, allowing you to monitor your order’s progress in real-time. Once your order is dispatched, you will receive an email containing this tracking number. You can use this number to check the status of your package on the official Royal Mail website.

What to Do If Your Parcel Is Lost

If your parcel does not arrive within the specified timeframe after being dispatched:

• Check the Status: First, check the delivery status using your tracking number on the Royal Mail website.
• Contact Us: If the tracking information is unclear or shows no movement, please contact our customer support team immediately by emailing us at support@notelova.co.uk.

In the rare event of a lost parcel, we will assist you in filing a claim with the shipping service and arrange for a prompt replacement or a full refund. We are deeply committed to ensuring your orders arrive safely and securely.